Terms & Conditions

Item descriptionThese terms apply to all custom upholstery, pillow, sewn goods, and retail orders from Swede's Den L.L.C. ("Swedes Den," "we," "us"). By approving an estimate, paying a deposit, or placing an order, you ("Client") agree to these terms.

A project-specific estimate may add terms for that job. If an estimate and these terms conflict, the estimate controls for that project.

• Estimates are valid for 30 days from the date issued, because fabric prices and scheduling can change.

• Estimates assume frames, springs, decking, and internal supports are structurally sound. Hidden damage found after teardown is outside the original scope and will be quoted separately before any additional work.

• Final pricing is confirmed once fabric and materials are selected. Any change to scope, fabric, or materials after approval will be documented in a written change order and requires Client approval before work continues.

• A 50% deposit is required to reserve your place on the schedule and order materials. Work is not scheduled and materials are not ordered until the deposit is received.

• The remaining balance is due upon completion, before pickup, delivery, or final installation, unless otherwise agreed in writing.

• Accepted payment methods: cash, check, ACH bank transfer, Zelle, Venmo, and credit or debit card. Credit card payments include a 3% processing fee, which does not exceed our cost of acceptance. No fee applies to cash, checks, ACH, Zelle, Venmo, or debit cards.

• Balances not paid within 15 days of completion incur a late fee of 1.5% per month on the unpaid amount.

• Finished work and all materials remain the property of Swede’s Den until paid in full. Completed items will not be released until the balance is paid.

Custom work is made to order, so refunds depend on how far the project has progressed when it is canceled. Cancellations must be made in writing (email is fine).

When you cancel & What is refunded

• Before materials are ordered: Full deposit, minus a $250 administrative fee

• After materials are ordered, before work begins Deposit minus the cost of materials ordered, plus any restocking or return fees charged by the supplier

• After work has begun (including teardown) No refund of the deposit. Client owes for materials plus labor completed to date, which may exceed the deposit

• After completion: No refund. The full balance is due.

• Custom-cut fabric, foam, and trim cannot be returned to suppliers. Once cut, these materials are non-refundable. Client may collect any unused materials they have paid for.

• If Swedes Den must cancel a project for reasons within our control, the full deposit will be refunded.

• Approved refunds are issued within 14 business days using the original payment method.

• Disassembled furniture from a canceled project is returned as-is. Swedes Den is not responsible for reassembling or recovering pieces that were partially worked on at the time of cancellation.

• Color and dye lots: Fabric color can vary between samples, screens, and production dye lots. These variations are normal and are not defects.

• Supplier changes: If a selected fabric is backordered or discontinued, we will offer alternatives. Client may choose a replacement or adjust the timeline.

• Code requirements: Client is responsible for telling us about any fire code, flammability, or contract-grade requirements for their space before fabric is ordered.

• Customer's Own Material (COM): Client-supplied fabric is charged a handling fee of $25 per yard. Client is responsible for providing the correct yardage and for the fabric's quality, durability, and suitability for upholstery. Swede’s Den is not responsible for flaws, shrinkage, wear, or shortages in COM fabric. Additional labor caused by insufficient or unsuitable COM is billed at our standard rate.

• Timelines are estimates and depend on supplier lead times and site access. Swede’s Den is not liable for delays outside our control.

• On-site work: Client provides clear access, power, and a secure place for tools and materials between work days. If the site is not ready on a scheduled day, a rescheduling fee of $75 applies.

• Pre-existing conditions: Swede’s Den photographs items and work areas before starting and is not responsible for pre-existing damage to frames, wood finishes, floors, or surrounding surfaces.

• Excluded work: Carpentry, demolition, wall or floor repair, and moving fixed furnishings are not included unless added in writing.

• Pickup & storage: Completed items must be picked up within 14 days of notice of completion. After that, storage is charged at $25 per day. Items unclaimed after 90 days are considered abandoned and may be sold to recover costs, as permitted by law.

• Workmanship warranty: Workmanship is warrantied for 1 year from completion. Covered issues (such as loose seams or staples) will be repaired at no charge. The warranty excludes normal wear, commercial-use wear, misuse, pets, sun fading, and damage from improper cleaning. Fabric and materials are covered only by their manufacturer's warranty.

• Claims: Report any concerns within 7 days of pickup or installation. Approved warranty claims are resolved by repair or, at our discretion, a partial refund.

• Limitation of liability: Swedes Den's total liability for any project is limited to the amount paid for that project. Swedes Den is not liable for indirect or consequential damages, including lost revenue or business interruption.

• Photos: Swedes Den may photograph completed work for its portfolio, website, and social media. We will not share Client names or addresses without permission. Let us know in writing if you'd prefer your project not be shared.

• Ready-made items (pillows, home goods, and other in-stock products) may be returned within 14 days of delivery if unused, unwashed, and in original condition with tags. Client pays return shipping unless the item arrived damaged or incorrect.

• Made-to-order and personalized items, sale items, and fabric cut by the yard are final sale.

• Damaged or incorrect orders: Contact us within 7 days of delivery with photos. We will replace the item or issue a full refund.

• Refunds are issued to the original payment method within 14 business days of receiving the returned item.ription

• Governing law: These terms are governed by the laws of the State of Washington. Any dispute will be handled in Clark County, Washington.

• Changes to these terms: Swede’s Den may update these terms at any time. The version in effect when you approve your estimate or place your order applies to that project.

• Severability: If any part of these terms is found unenforceable, the rest remains in effect.

• Contact: Questions about these terms? Email hello@swedes-den.com.

Last updated: October 2026